Delivery and return

Have you regretted your purchase? No problem. At NAIYA, you always have a 14-day right of withdrawal in accordance with current consumer protection legislation. You have the right to cancel your purchase by notifying NAIYA of this within 14 days from when you or your representative received the ordered item (the cancellation period).

You must, before the cooling-off period expires, send a clear and unambiguous message via email to . You must enter your name, address and other relevant information, e.g. order number, invoice number and name of the item in the email.

When exercising the right of withdrawal, you pay the return shipping. A return shipping slip is sent with your order. The product must be returned within 14 days from the date on which notice of the exercise of the right of withdrawal was given to NAIYA. The item must be sent well packaged in good condition. If the item is not returned in acceptable condition, NAIYA has the right to make a depreciation deduction.

When you cancel your purchase, NAIYA will refund the amount you paid for the item. From the amount to be refunded, NAIYA is entitled to deduct an amount corresponding to the decrease in value of the goods compared to the original value of the goods, if and to the extent that such decrease in value is due to You having handled the goods to a greater extent than is necessary to determine its characteristics or function.

NAIYA pays back the amount as soon as possible, but no later than within 14 days from the date we received your return and sent you a return confirmation via email. The refund will be made to you via the payment option you chose when you purchased the item, provided that nothing else has been agreed or that there are obstacles to such refund.